Salesforce Admin & Developer Interview Questions and Answers 2025
BASIC LEVEL — Salesforce Admin Questions
1. What is Salesforce?
A: Salesforce is a cloud-based CRM platform that helps businesses manage sales, service, marketing, and customer relationships without installing any software.
Example: When you call Amazon customer support, the agent sees your history in a CRM like Salesforce.
2. What is an Object in Salesforce?
A: Objects are tables that store data.
Standard Objects → Accounts, Contacts, Leads
Custom Objects → Created by users, like “Property_c.”
3. What is a Record?
A: A record represents one individual piece of data within an object.
Example: One customer = one record in the Contact object.
4. What is a Field in Salesforce?
A: Fields store data in each record.
Example: Name, Email, Phone.
5. What is a Profile?
A: Profiles control what a user can do in Salesforce.
Example:
Sales Profile → Can edit Opportunities
Support Profile → Can log cases
6. What is a Role?
A: Roles control data visibility. Higher roles see more records.
7. What is the difference between Role & Profile?
A: Role Profile: Controls data visibility, Controls permissions
Optional Mandatory: Hierarchy-based No hierarchy
8. What is a Validation Rule?
A: A rule that prevents users from entering wrong data.
Example: “Email must contain the @ symbol.”
9. What is a Workflow Rule?
A: Workflow automates simple tasks like sending emails or updating fields.
10. What is a Report in Salesforce?
A: A report is a filtered list of records.
INTERMEDIATE LEVEL — Salesforce Admin Questions
11. What is a Permission Set?
A: Permission Sets add extra access without changing profiles.
Example:
Give only 5 users access to Reports → Use a Permission Set.
12. What is a Page Layout?
A: Controls how fields appear on the UI.
13. What are Record Types?
A: Record Types allow different business processes for different users.
Example: Two types of Leads: “Hot” and “Cold”, Different page layouts for each.
14. What is a Queue?
A: Queues store unassigned records (Leads, Cases).
15. What is a Dashboard?
A: A visual summary of reports using charts.
16. What is the Sharing Rule?
A: Used to open up access.
Example:
The marketing team can view all Leads.
17. What is a Lookup Relationship?
A: A loose relationship between objects (parent is optional).
18. What is a Master-Detail Relationship?
A: A strong relationship where the child's records depend on the parent.
19. Difference between Standard & Custom Objects
A:
Standard → Provided by Salesforce
Custom → Created by user
20. What is the Recycle Bin?
A: The Recycle bin Stores deleted records temporarily.
ADVANCED LEVEL — Salesforce Admin Questions
21. What is a Junction Object?
A: A custom object used to create many-to-many relationships.
Example:
Students ↔ Courses
Junction = StudentCourse__c
22. What is a Custom Setting?
A: Stores reusable data like configuration values.
23. What is a Custom Metadata Type?
A: Like Custom Settings, but can be deployed across orgs.
24. What is OWD (Org-Wide Default)?
A: Defines default access to data.
25. What is a Deployment?
A: Moving metadata from sandbox → production.
Tools: Change Sets, Ant, VS Code
BASIC LEVEL — Salesforce Developer Questions
26. What is Apex?
A: Apex is Salesforce’s programming language used for automation and backend logic.
27. What is a Trigger?
A: Triggers run Apex code automatically when a record is inserted, updated, or deleted.
Example:
When a Lead is created → Send a welcome message.
28. What is SOQL?
A: Salesforce Object Query Language (similar to SQL).
29. What is SOSL?
A: Used to search text across objects.
30. What are Governor Limits?
A: Salesforce limits system resources to keep performance stable.
Example:
You can only query 50,000 records in SQL per transaction.
INTERMEDIATE LEVEL- Salesforce Developer Questions
31. Difference between Trigger.new & Trigger. old
A: Trigger.new Trigger. old
New values Old values
Insert/Update Update/Delete
32. What is a Batch Apex?
A: Used for processing large volumes of data.
Example:
Update 5 million records → Use Batch Apex.
33. What is a Future Method?
A: Runs code asynchronously.
34. What is a Wrapper Class?
A: A class that groups multiple data types.
35. What is a Test Class?
A: Used to test Apex code.
Must cover at least 75% of the code.
36. What is LWC (Lightning Web Component)?
A: A modern UI framework for building fast web components in Salesforce.
37. What is Aura Component?
A: Older component framework.
38. What is an Apex Trigger Handler?
A: A separate class that organizes trigger logic using best practices.
39. What is CRUD & FLS?
A: CRUD = Create, Read, Update, Delete
FLS = Field-Level Security
Used to secure data in Apex.
40. Static vs Non-Static Variables
A: Static: One copy shared across all objects
Non-static: Each object has its own copy
ADVANCED LEVEL — Salesforce Developer Questions
41. What is a Lightning Data Service?
A: Allows you to load, edit, and delete records without Apex.
42. What is Apex Integration?
A: Connecting Salesforce to external systems.
Methods: REST API, SOAP API
43. What are Callouts?
A: Apex is making external API requests.
44. Difference between Synchronous & Asynchronous Apex
A: Synchronous Asynchronous
Runs instantly. Runs in the background
Trigger logic Batch Apex, Queueable
45. What is Queueable Apex?
A: Allows chaining jobs easily.
46. What is the Streaming API?
A: Real-time push notifications from Salesforce.
47. What are Platform Events?
A: Used for event-driven architecture.
Example:
When a payment succeeds → Trigger event to update invoice.
48. What is a Custom REST API in Apex?
A: Apex class exposed as a REST endpoint.
49. What is Apex Managed Sharing?
A: Programmatically share records.
50. What are a Selector Layer & Service Layer?
A: Used in Apex Enterprise Patterns to write scalable code.
Conclusion
Building a career in Salesforce Admin or Salesforce Developer is one of the fastest ways to land a high-paying, future-ready job in 2025. These interview questions help you understand Salesforce the way interviewers expect: clear, confident, and practical. When you know how things work in real life, you naturally stand out.
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